📋 PERM CASE VIEW

Case Notes:
Position: Medical Office Assistant Reports to: Office Manager J. Duties: Welcome incoming patients to comfortable setting. Answer phones & direct callers to back-office staff as needed. Fulfills patient care responsibilities as assigned that may incl. checking schedules & organizing patient flow. Sched., coord. & confirm appointments. prep. new patient documents & enter new patient information, Assist patients w/ initial paperwork. Collect & verify insurance information. Verifying insurance coverage & patient demographics; managing & updating charts to ensure that information is complete & filed appropriately. Performs intake triage, vitals, & assists patients w/ health screenings. Documents as apropos vitals, screening & patient history personal information as needed. Collects blood specimens & urine specimens for drug screens & documents findings. Use medical software to spt. all transactions. Update all information in EMR system Interview patients for case histories prior to appointments. Update & maint. patients� health records. Fulfills environmental responsibilities as assigned that may incl. setting up equipment according to dept. protocols, cleaning exam/procedure rooms, instruments, & equipment betw. patient visits to maint. infection control. Fulfills organizational responsibilities as assigned incl. respecting/promoting patient rights; responding appropriately to emergency codes; sharing problems relating to patients &/or staff w/ immed. supervisor. Fulfills clinical medical assisting responsibilities that vary according to state law, wh. may incl. medical asepsis, checking vital signs. Provides coordinated care to variety of patients enrolled in our programs, & functions as part of interdisciplinary care team by providing education & case mgmt. directly to patients, & spt. to Providers. Provides office svcs. by implementing administrative systems, procedures, & monitoring administrative projects. Fulfills clerical responsibilities as assigned. Performs other duties as deemed necess. by supervisors; & other duties as assigned to spt. P. Healthcare�s Mission, Vision & Values. When needed & as apropos, interview patients to determine their needs & refers them to apropos community agencies & svcs. (i.e. housing, legal aid, emergency shelter, domestic violence, employment, adult education, food/clothing, etc); Provides spt. to Providers & coordinates medications requests for refill. Coordinates all logistic spt. to dept., incl. supplies & equipment. Ordering, sorting, storing supplies; & restocking office supplies. Abides & sustains workflow expectations est. by supervisor. EDUCATION &/or EXP.: 2+ yrs. of exp. in Medical Front Office Must have high school diploma & Medical Assistant certificate Exp. wk'ing. on electronic medical systems (EMR), preferably using Practice Fusion or ICANOTES. Valid Maryland Driver�s License Ability to pass criminal background check. CPR/First Aid Certification QUALIFICATION REQ'S.: Be passionate about patient care Wk. efficiently betw. calls & in-office patients. Strong interpersonal communication & Excellent verbal & written skills Ability to wk. independently w/ strong sense of focus, task oriented. Ability to wk. w/ culturally diverse families & communities w/ ability to be culturally sensitive, apropos, & non-judgmental. Wk. well under pressure & maint. consistently pleasant & professional demeanor when communicating w/ public & staff. Be able to maint. calm & professional attitude even in face of crisis & dramatic presentation. Ensure that wk. assignments & information gathered from day-to-day wk. is not shared w/ anyone & protects all patient & agency information. Is knowledgeable of & maintains HIPAA standards of privacy & confidentiality. . A. to wk. in different wk. settings & environments. Adhere to agency policy, procedures & professional code of ethics. Basic casework skills (referrals, advocacy).

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