📋 PERM CASE VIEW

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Job Title: Operations Manager Co.: M. Associates Location: Florida, USA About Us: M. Associates is dynamic & thriving insurance agency w/ commitment to delivering unparalleled service to our clients. W/ seven specialized depts, we pride ourselves on our ability to provide comprehensive insurance solutions tailored to unique needs of our diverse clientele. J. Overview: We are seeking experienced & highly skilled Operations Manager to join our team & play crucial role in optimizing our internal processes. ideal candidate will have extensive exp. in insurance sector, possessing deep understanding of industry workflows, client mgmt., & cross-selling strategies. Operations Manager will be resp. for creating & enforcing efficient processes & procedures to streamline workflows across all depts, ensuring maximum productivity & exceptional client service. Key Responsibilities: Process Optimization: Identify inefficiencies in current workflows & devel. strategies for improvement. Design & implement streamlined processes to enhance operational efficiency & reduce turnaround times. Regularly eval. & update procedures to align w/ industry best practices. Client Account Mgmt.: Oversee mgmt. of client accounts, ensuring high level of customer satisfaction. Collab. w/ client-facing teams to enhance service delivery & address client needs promptly. Implement strategies to proactively identify & resolve client issues. C.-Selling Strategies: Wk. closely w/ sales & mktg. teams to devel. & implement effective cross-selling strategies. Analyze client portfolios to identify opportunities for upselling & cross-selling insurance products. Monitor & report on success of cross-selling initiatives. Team Collaboration: Collab. w/ dept. heads to ensure seamless coord. betw. different teams. Provide guidance & spt. to dept. managers in implementing new processes. F. culture of continuous improvement & innovation. Qualifications: Bachelor's deg. in bus., Operations Mgmt., or related field. Proven exp. (1+ yrs.) in operations mgmt. within insurance sector. In-depth knowl. of insurance workflows, policies, & industry regulations. Strong analytical & problem-solving skills. Excellent communication & leadership abilities. Demonstrated success in implementing process improvements & achieving operational excellence. How to Apply: Interested candidates are invited to submit their resume & cover letter detailing their relevant exp. to [email protected]. Please incl. "Operations Manager App. - [Your Name]" in subject line. deadline for apps. is 12/21/2023. M. Associates is equal opportunity employer & encourages candidates from all backgrounds to apply. We appreciate time & effort involved in app. process & will contact selected candidates for further consideration.

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